Effective Date: [Insert Date]
Contact: [[email protected]]
1. Order Processing
We fulfill orders within 2–5 business days after your order is confirmed.
Processing times may vary during peak seasons or due to product availability.
2. Shipping Options & Delivery Times
RegionStandard ShippingExpress ShippingUS & Canada3–4 business days1–3 business daysInternational5–20 business days1–3 business daysDDP AvailableCanada: 3–5 days
UK: 3–7 days—
DDP (Delivered Duty Paid) shipping is available for Canada and the UK.
Note: Standard shipping times are estimates and actual delivery may take longer due to customs or local delays.
3. Shipping Costs
Shipping charges depend on:
Destination country
Number and type of items
Whether items require separate packaging (e.g., mugs, posters, hats)
Shipping rates will be calculated at checkout based on your selection.
4. Custom Duties & Taxes
International orders may be subject to customs duties or taxes upon entry.
You are responsible for any additional fees imposed by your country's customs.
To minimize fees, order from inventory closest to your region when possible.
5. Order Tracking & Notifications
After your order ships, you will receive an email with a tracking link.
You can follow your shipment through our branded tracking portal.
If your order is delayed, please allow a few extra days, then:
Contact Support: [[email protected]]
Include your order number and tracking info; we’ll investigate promptly.
6. Split Shipments
If your order contains products that ship separately (e.g., mugs, posters), you may receive multiple packages.
You will not be overcharged — shipping is calculated per item(s) accordingly.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of expected delivery.
Provide:
Order number
Photos of damage (if applicable)
Tracking number
We'll work with fulfillment partners to resolve the issue—options include reshipment or refund.
8. Wrong Address & Return Fees
Please ensure your shipping address is accurate at checkout.
If address mistakes cause return or loss, you may be responsible for redelivery costs.
Returned shipments will be held for 30 days; unclaimed items may be donated.
9. Changes to This Policy
We may update this policy anytime. The "Effective Date" will reflect the version you’re viewing.
By placing an order, you agree to follow the terms of the applicable shipping policy at that time.